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Eligibility Check Providers
PointClickCare - Operational
PointClickCare
Reports - Operational
Reports
Referral Ingestion
Notifications
Issue has been identified and engineers are rolling out a fix now.
We are currently investigating issues with Dashboards and Reports not loading.
We are currently investigating potential issues with Careflow AI.
The developers are investigating the issue, and will work on getting it resolved as soon as possible.
Seek has notified us that this incident has been resolved.
The clearing house has resolved the issue. We will be monitoring Seek checks to ensure that the issue is resolved.
Seek is currently experiencing issues causing checks to error. They have been notified and are investigating the issue.
We are currently investigating an issue with Vertex AI not running all Clinicals. The team is investigating the issue.
Our SMS delivery vendor is currently experiencing an issue on their end. Causing delays in notifications being received by users. They are working on getting this resolved and will reach out once the issue is resolved.
There's currently an issue with our hosting provider that seems limited to the Midwest region.
We have isolated the cause of the current loading issues to a third-party network disruption affecting users in Illinois, Indiana and Ohio.
While we wait for the provider to fix it, we are actively deploying an alternative version of the app outside of their network. Updates to follow.
There is currently an issue with the clearing houses, Seek will notify us as soon as the issue is resolved.
The issue was identified as originating with PointClickCare. We are monitoring the status of their fix.
Engineers are currently investigating elevated error rates for the PointClickCare Integration
May 2026 to Jul 2026
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