Careflow - Clearing House Service Disruption – Incident details

All systems operational

Clearing House Service Disruption

Resolved
Degraded performance
Started about 2 months agoLasted 29 hours 7 minutes

Affected

Eligibility Check Providers

Degraded performance from 12:48 PM to 5:55 PM

Seek

Degraded performance from 12:48 PM to 5:55 PM

Waystar

Degraded performance from 12:48 PM to 5:55 PM

Careflow

Degraded performance from 12:48 PM to 5:55 PM

Updates
  • Resolved
    UTC
    Resolved

    The clearing house has fixed the issue they were having, service should be back up and running.

  • Investigating
    UTC
    Investigating

    The clearing house is currently experiencing an issue, resulting in eligibility checks not running. We are in contact with them and will provide updates as we receive them.